Race Joy App Instructions
RACEJOY APP FOR VIRTUAL CCC10K PARTICIPANTS
Thank you for using RaceJoy! Race organizers are bringing you this experience so you can get the most out of race day!
RaceJoy is designed to with your race day needs in mind and helps connect participants with their friends and family during the race.
Carry your phone on race day to use the following key features:
· Live GPS phone tracking in a map view as participants complete the course
· Progress alerts typically issued at every mile
· Option to post your progress to Twitter
· Cheer sending at any time
You can track up to 50 people and tracking is activated 30 minutes prior to the race starting. You must activate tracking on race day and have your phone settings correct in order for RaceJoy to function.
Helpful information can be found in the FAQ section of the app and here:
· How To Tips
· Video Tutorial
· Battery Preservation Tips
Use RaceJoy for live tracking and cheer sending! You can send fun audio cheers to participants before, during or after the race. You can also show your support by tracking them live on the course and receive continual progress updates giving you information like pace and estimated finish time (note: for live GPS tracking the race participant must carry his/her phone and activate tracking prior to the race).
Participants: You can track yourself and up to 50 others. Just add those you want to track to your participant list.
GPS Tracking How To:
For those who wish to be tracked live during the event:
Set Up
· Set Up Phone for Tracking: Click "I Want To Be Tracked" and follow the prompts carefully. If you are one of the few races where Bib Tag tracking is being offered in RaceJoy, you will need to click the PhoneTrak button to set up your phone.
· Track Others: You can track up to 50 people by clicking on the participant icon on the upper part of the screen. Relay Teams need to add ALL team members to their list to receive team progress alerts.
· Plan to Carry Your Phone: Participants must carry their phone during the race.
· RELAY PARTICIPANTS: Please review special leg setup instructions for Relay Participants
Race Day
· Turn Tracking On: Click the green blinking button on Race Day. Tracking is activated 30 minutes before the race start time.
· Click: Click START MY RACE/LEG as you cross the START LINE/LEG for more accurate progress alerts. This is optional. If you do not click START MY RACE, your start time will be based on mile one.
· Relay Teams: select the leg you are completing and wait to click START MY LEG until you begin your leg. The first leg MUST click START MY LEG to receive team progress alerts.
· Replay Race Day in Buzz: Click Buzz to review your alerts and replay cheers!
Note: Each phone model, version of the phone operating system and cell provider varies and can affect GPS location services on your phone. Therefore, there are no guarantees for GPS tracking in RaceJoy. However, please do not hesitate to contact us, if you have questions or experience any issues. Contact us at support@racejoy.com. We are happy to help.
How to Verify Tracking is Active:
· A PhoneTrak Icon next to name in the Participant's list signals this person is set up for PhoneTrak and can receive cheers. The icon signals turn green 30 minutes prior to the official race start.
· If GPS is online you will see YES in green next to their name in Your Participant's list. If GPS is NOT online, you will see NO in red next to their name.
· Any Participant who accesses RaceJoy can receive cheers. This is indicated by the megaphone icon.
Phone Settings:
Important: Make sure your phone notifications for RaceJoy are on to receive cheers. See phone settings. iPhone users must have Background App Refresh ON for tracking to stay enabled. Location Services should also be turned ALWAYS ON.
