Refund Policy, How to Defer to 2025, and Public Health
October 27 Update: Please note that the race organizers cannot provide refunds. We want to provide good customer service, but as with concerts, spectator sports, travel, and many other types of transactions, it is not practical for the race organizers to both pay for the expected expenses (in our case, shirts, medals, site fees, public safety, staffing, supplies, technology, etc) while simultaneously refunding ticket sales at the last minute.
All entry fees are non-refundable. When you register for this event, you are making a non-refundable purchasing decision and must agree to this policy. You may not give or sell your number to another individual outside of the authorized transfer policy and process; doing so forfeits the race entry. Once you register, unrecoverable race course services and items are paid for as if you will be attending the event; thus, this policy stays in effect whether you are injured, have an unexpected business or family emergency, illness, or the like, etc.
Q: How do I defer my registration?
A: Deferrals are free through March 31, 2024. Then there is a nominal fee of $20 from April 1 through October 29, 2024. You can defer your registration for any reason whatsoever through October 27, 2024. You can log into your RunSignup account: RunSignup > Manage Registration > Deferrals. Here is a guide on how to defer/claim registration.
Q: I missed the race, can you refund my registration or defer me to next year?
A. In recent years we have been asked on race day and even after the race if refunds could be given, if deferrals can be provided after the race date, or if we will mail all the race goodies. Please note that as much as we understand the challenges we all face with scheduling and unexpected life occurrences, we cannot provide refunds or personal mailings of race items. It is not financially feasible for us to do this and continue to provide the event. Reminder: Deferrals are free through March 31, 2024. Then from April 1 through October 29, 2024, the deadline for self-deferral is October 29, 2024. The fee is a nominal $20.
Q: How many times can I defer?
A: There is a three-time limit, so you can defer your entry for three separate years. After the third deferral, the race fee is forfeit and you'll have to pay to register again.
Q. I paid for the shirt and medal and you are required to mail it to me. When can I expect to receive my mailing?
A. The race entry fee provides entry into the event, but does not include mailings of race materials such as shirt, medal, post-race snacks, post-race drinks, or other event weekend items.
Q: Will the race be cancelled if it rains or snows?
A: Barring dangerous inclement weather, the event as planned will take place rain or shine; however, the race directors reserve the right to postpone or cancel the event due to events out of our control such as weather, natural disaster, public health crisis, or any other reason, including requirements by the National Forest Service, Coconino County, Tusayan Fire Department, or other governmental or court order. For example, in 2022 the South Rim and Flagstaff areas received a significant amount of snow in the days before the race and regional authorities were worried for participant safety. Fortunately, the race route was clear of snow by race morning and the temperatures were not dangerous.
However, this event takes place in the wilderness of the Kabab National Forest, so race authorities reserve the right to modify the event in the event of dangerous conditions. Thus, we may alter the courses and distances at any time if required due to course blockages or other restrictions or impediments. All registrants recognize that all fees paid for the event are non-refundable for any reason. If the event is cancelled because of weather, natural disaster, public health crisis, governmental or court order, or any other reason, refunds will not be given. If possible, though, the event will be postponed and your entry will be transferred to a new date with details announced as promptly as possible.
Public Health: We will provide additional information as we get closer to each race day, but you can help us ensure the ability to produce an in-person event by following standard public health recommendations: get vaccinated, wear face coverings when in large indoor crowds, and be mindful of symptoms. Having said all that, running is an activity that can be done alone and with groups -- when running or training alone or in groups, please continue to take all precautions to be a good health steward: bring a face covering and pull it over your nose and mouth when running or standing near others, keep your distance, wash your hands, and avoid close contact with others.
